There are two ways to request deletion: through the Account / Profile screen in Forma Studio, or by emailing support@rishvi.co.uk. Both options are explained below, including the difference between cloud records and exported files.
Delete your account from the app
If you can access your account in Forma Studio, you can initiate deletion directly from the Android app:
- Open Forma Studio and sign in to the account you want to delete.
- Open the Account / Profile section.
- Find and select Delete Account & Data.
- Read the confirmation notice and confirm the deletion request.
Request deletion without the app
If you have uninstalled Forma Studio, lost access to your device, or cannot sign in, you can submit a deletion request by email. You do not need to reinstall the app.
Send your request from the email address linked to your Forma Studio account, if possible. Include that registered email address and the words “Account Deletion Request”. We may ask you to verify ownership before processing the request.
Email account deletion requestEmail: support@rishvi.co.uk
Please never send your password, recovery codes, or OTPs in an email. We will review your request, verify ownership where necessary, and explain any further steps.
Information affected by deletion
- Authentication account and profile: the deletion procedure is intended to remove your account credentials and associated profile information from active Forma Studio services.
- Cloud-saved design metadata: linked project records, template references, entered field values, and export-path references held in our active database are intended to be erased through the account deletion process.
- App-managed files on the same device: after the app confirms server deletion, locally stored project history, saved assets and app-managed generated files are cleared from that device.
- Other copies: images that you exported to Gallery or Downloads, shared through third-party apps, or stored on another device are not automatically deleted. You may need to remove these copies separately.
- Shared template library: public templates used by many customers are not deleted merely because one user's account is removed.
Information that may be retained
Some information may temporarily remain in cloud backups or limited technical, security, or administration records, or may need to be retained to meet legal obligations. Such retained information is not kept as an ordinary active user account. Its retention is governed by applicable operational schedules and legal requirements.
If you need to know whether a particular category of information can be removed sooner, contact support@rishvi.co.uk. We do not promise that copies already shared to external services or other devices can be erased by Forma Studio.
After your request
For an in-app deletion, a successful server response is followed by local sign-out and cleanup on the device. For an email request, we will verify account ownership when necessary, process the eligible request, and confirm the outcome or explain any lawful retention.
For more information about data use and your rights, review our Privacy Policy. For questions about using the app, review our Terms of Service.